I'm trying to update my Zenseio Device, but my computer doesn't detect it when its plugged in via USB, why is this?

I'm trying to update my Zenseio Device, but my computer doesn't detect it when its plugged in via USB, why is this?

When trying to update your Zenseio Device, it is common to encounter an issue where windows does not recognize the device at all. This is normally caused by either using an incorrect USB cable, or by not having the proper driver installed. If you're running into this issue, please check the Driver Update Guide, or to learn more about updating your device refer to the Device Update Guide on the Zenseio Knowledge Base.

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