What is a TCP socket failure, and what would be the steps to troubleshoot?
A TCP socket failure is an error in establishing the secure connection socket. This is typically due to radio signal quality issues. A weak signal can introduce communication errors which interfere with server/client authentication.
In order to troubleshoot your device's weak signal, please see this app note on how to improve signal strength:
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How to capture configuration and debug log from device?
When asked by Zenseio tech support, please follow the steps in this video on how to capture the configuration and diagnostics log from the device. It will allow us to better troubleshoot any issues related to misconfiguration. Video link 1. Attach ...
After using ZenTerm to obtain debug logs from my device, I see a [RADIO] PU or [RADIO] PON error. What does this mean?
PU and PON indicate an issue with your radio powering up, to troubleshoot the issue, please try the following: Inspect the radio module for any signs of visible corrosion on the board and the connector. Gently re-seat the device's radio module, in ...
Troubleshooting Pressure Triggered Switch on LSMP or CSMP Connected to GPI Inputs
Check the GPIx (GPI1, GPI2, or GPI3) mode setting for the GPI input the switch is connected to. To check it, download ZenConfig mobile app for iPhone or Android phone. App instructions: Zenseio Mobile App User Guide As long as you have a pressure ...
How to decipher the status lights on CSMP/LSMP devices?
In general, the green status light indicates correct progress of device reading sensors, connecting to the network, and sending data. Red status light indicates some issues. The issues may be transient (e.g. missed network connection) as the device ...
My device stopped reporting probe data. There are no apparent issues with cable/connections, how can I troubleshoot?
In the event that your device is not able to read an SDI-12 probe, it could be a problem with a probe or probe's cable, but it is worth checking initially to make sure the SDI-12/RS-485 switch is in the correct position. Please ensure SDI-12/RS485 ...