Troubleshooting
How to verify if the CSMP radio module is indeed bad when seeing "radio unresponsive" error (public)
For CSMP device, when you see the "radio unresponsive" error on the Status tab of ZenConfig mobile app, please see this article (for registered user only)
How to capture configuration from device?
When asked by Zenseio tech support, please follow the steps in this video on how to capture the configuration from the device. It will allow us to better troubleshoot any issues related to misconfiguration. 1. Attach Micro USB to device and plug into ...
How to update the Windows USB driver for LSMP and CSMP devices
NOTE: Only Windows 10 or 11 is currently supported. When trying to update the firmware for CSMP or LSMP device there is a timeout, it may be due to a missing or obsolete USB driver. A simple fix is to update the USB driver on the Windows PC. USB ...
Troubleshooting Pressure Triggered Switch on LSMP or CSMP Connected to GPI Inputs
Check the GPIx mode setting for the GPI input the switch is connected to. To check it, download ZenConfig mobile app for iPhone or Android phone. (App instructions: Zenseio Mobile App User Guide) As long as you have a pressure switch connected ...
Debug No Connectivity Issue on Multitech Conduit LoRa Gateway (ethernet only version)
If the Multitech (ethernet-only) gateway completely stops connecting to the internet, not just our LoRa network server. Since this is an Ethernet-only gateway, the most likely failures are: Power failure (ie. PoE Injector failure, mains power loss - ...
Multitech Conduit Gateway Troubleshooting
Multitech Conduit LoRaWAN gateway should be connected to "P+D/OUT" port of the PoE Injector. If you have internet (from a router's ethernet), you can connect it to "Data/IN" of the PoE Injector. If you don't connect internet line to "Data/IN", the ...