FAQ
My device stopped reporting probe data. There are no apparent issues with cable/connections, how can I troubleshoot?
In the event that your device is not able to read an SDI-12 probe, it could be a problem with a probe or probe's cable, but it is worth checking initially to make sure the SDI-12/RS-485 switch is in the correct position. Please ensure SDI-12/RS485 ...
What is a TCP socket failure, and what would be the steps to troubleshoot?
A TCP socket failure is an error in establishing the secure connection socket. This is typically due to radio signal quality issues. A weak signal can introduce communication errors which interfere with server/client authentication. In order to ...
After using ZenTerm to obtain debug logs from my device, I see a [RADIO] PU or [RADIO] PON error. What does this mean?
PU and PON indicate an issue with your radio powering up, to troubleshoot the issue, please try the following: Inspect the radio module for any signs of visible corrosion on the board and the connector. Gently re-seat the device's radio module, in ...
I'm looking at all my devices in the All Device Status (LTE & LoRa) dashboard and can't view my data from years ago. Why is this?
When using the "All Device Status (LTE & LoRa)", data above a certain time threshold will not display, since the displayed time range is very limited (due to inefficiency of looking up massive amounts of data for all devices). If you're looking for ...
My device isn't connecting, can you initiate a transmission from it remotely?
Unfortunately, there is no way to do this remotely, as commands can only be sent to devices whenever they connect to our servers. When a CSMP fails to connect, the most common reasons for this are one of the following: 1. there is no cellular ...
After checking my device's status with the Zenseio Mobile App, I'm getting a "radio response error". What does this mean and how can I fix it?
The message “radio response error” indicates an issue with your device's cellular radio modem — the green square module at the top of the board. When your CSMP's radio modem appears to be unresponsive, a few common causes include: • Water or insect ...
I'm recieving an error, "cannot open PyInstaller archive from executable" while trying to update my device's firmware. What should I do?
It is possible that when attempting to update your device while using a weak cellular connection, you may encounter an error that prevents your device from updating correctly. This is due to the upgrade files in the zen_temp folder being corrupted ...
Making Sure Your Device's Radio is Seated Correctly
Push lightly with fingers on the edges of the radio module (as in the photo) – this helps make sure the radio is seated all the way and can solve issues from dust or dirt preventing a good connection. After reseating, press the button a few times ...
How to decipher the status lights on CSMP/LSMP devices?
In general, the green status light indicates correct progress of device reading sensors, connecting to the network, and sending data. Red status light indicates some issues. The issues may be transient (e.g. missed network connection) as the device ...
What types of GPI Sensors are compatible with Zenseio Devices?
Zenseio Devices can monitor many different types of commonly used sensors via GPI input: tipping rain buckets, pressure switches, pressure transducers/transmitters, flow meters, temperature sensors, and others. There are 3 independent general purpose ...
What can cause interference with a Zenseio Device?
Zenseio Devices operate using low powered radio technology, and therefore are subject to being affected by radio traffic in area surrounding where the device is installed and operating. Though common smaller radio powered devices like nearby drones ...
I want to connect a probe or sensor to my Zenseio Device, but it requires a voltage higher than 5V. Can I still use it?
Zenseio Devices come with built-in auxiliary regulated power supply capabilities, and therefore can power devices that require a higher voltage to function. If the sensors are externally powered, CSMP device can generate appropriate supply voltage ...
How should I mount my Zenseio Device?
To learn how to mount refer to the Installation Section in the CSMP User Manaul or Installation Section LSMP User Manual.
How can I quickly test if my device is working?
You can test if your CSMP or LSMP device is functioning by pressing the user button located inside its case. This will cause your device to attempt to connect to Zenseio's servers and make a transmission according to the device's configuration. NOTE: ...
I'm trying to update my Zenseio Device, but my computer doesn't detect it when its plugged in via USB, why is this?
When trying to update your Zenseio Device, it is common to encounter an issue where windows does not recognize the device at all. You may also see en error message: "could not open port 'unknown': FileNotFoundError(2, 'The system cannot find the file ...
How can I maintain my Zenseio Device?
This product is designed to provide years of service when it is properly installed and maintained. Here are the guidelines: Do not attempt to disassemble or modify the device. Aside from the battery, there are no user serviceable parts inside. ...
Is there anything I should do before starting up my CSMP Device?
It’s best to turn on the device when it is in the range of supported cellular LTE-M (a.k.a. Cat-M1) networks. During the initialization, the device will attempt to connect to the LTE-M network and will start reading the probe/sensor and sending their ...
Is there anything I should do before starting up my LSMP Device?
It’s best to turn on the device when it is in the range of the LoRaWAN gateway belonging to the network to which the device is registered to. During the initialization, the device will attempt to connect to the LoRaWAN network and will start reading ...
Which Soil Moisture Probes are Compatible with Zenseio Devices?
Currently, Zenseio LSMP and CSMP devices supports the following SDI-12 soil moisture probe brands: Sentek Greenshield AquaCheck HSTi GroPoint TriBus Meter Group / Decagon Other types of probes and sensors may be readily supported through ...
My device powers on and has a good signal quality, but it is not working how I want, what can I do?
If your device has sufficient battery and successfully connects to Zenseio's servers, but is still not working as intended, it is possible that it may need a firmware update, or to be reconfigured. However, it is generally a good idea to try a device ...
What happens to my device when it goes through a power cycle?
Your device will remain at the same configuration it had before the power restart. However, if you do a factory reset, your device configuration will reset to its default settings. If you run a firmware update, your device may be configured during ...
Can I download my data as a spreadsheet?
You can export data from Zenseio Dashboard Portal and download it in a CSV file: 1. On an individual device dashboard at the desired data panel, click the dropdown next to the Label of the Data you want to export, then select "Inspect", and "Data". ...
My battery data is not displaying or has a low voltage. Why is this, and is it affecting my data?
Dashboards pull only data that is available in the selected time period. When you see no battery voltage on the voltage gauge, it is likely that your selected time range is smaller than your selected heartbeat period, and because of this, you will ...
I have my device set to read sensor data twice before transmitting. Should I receive one transmission or two?
Though CSMP devices can collect and store data multiple times before uploading to Zenseio's servers, each transmission is still sent in separate packages. This means that after collecting data multiple times during the given time interval, your ...
I selected a longer date range on the All Devices Dashboard but I can only see data from the last five days, why is this?
The All Devices Dashboard must pull data from a large number of devices, and therefore puts a significant load on the server, especially if using an extended date range. Because of this, Zenseio places a limit on the maximum time range you are able ...
At what voltage reading should the battery be replaced?
There is no single voltage threshold at which this type of battery (Li-SOCl₂ chemistry) should be replaced. These are professional-grade batteries designed for demanding outdoor applications. They have extremely high energy density, operate across a ...
One or more devices aren't working correctly. What should I do?
If your device still does not function correctly after taking standard troubleshooting measures (as listed in the Knowledge Base articles), please contact Zenseio Support via one of the following methods: Please DO NOT dismantle or mail your device ...
I received my Zenseio devices. What do I do next?
Please open the link below (depending on device type) to get started and access documentation: LSMP Quick Start Guide CSMP Quick Start Guide Newer Zenseio models may arrive with their battery in the box, not yet installed in the device. To learn how ...