FAQ
I'm recieving an error, "cannot open PyInstaller archive from executable" while trying to update my device's firmware. What should I do?
It is possible that when attempting to update your device while using a weak cellular connection, you may encounter an error that prevents your device from updating correctly. This is due to the upgrade files in the zen_temp folder being corrupted ...
How to decipher the status lights on CSMP/LSMP devices?
In general, the green status light indicates correct progress of device reading sensors, connecting to the network, and sending data. Red status light indicates some issues. The issues may be transient (e.g. missed network connection) as the device ...
What types of GPI Sensors are compatible with Zenseio Devices?
Zenseio Devices can monitor many different types of commonly used sensors via GPI input: tipping rain buckets, pressure switches, pressure transducers/transmitters, flow meters, temperature sensors, and others. There are 3 independent general purpose ...
What can cause interference with a Zenseio Device?
Zenseio Devices operate using low powered radio technology, and therefore are subject to being affected by radio traffic in area surrounding where the device is installed and operating. Though common smaller radio powered devices like nearby drones ...
I want to connect a probe or sensor to my Zenseio Device, but it requires a voltage higher than 5V. Can I still use it?
Zenseio Devices come with built-in auxiliary regulated power supply capabilities, and therefore can power devices that require a higher voltage to function. If the sensors are externally powered, CSMP device can generate appropriate supply voltage ...
How should I mount my Zenseio Device?
To learn how to mount refer to the Installation Section in the CSMP User Manaul or Installation Section LSMP User Manual.
How can I quickly test if my device is working?
You can test if your CSMP or LSMP device is functioning by pressing the user button located inside its case. This will cause your device to attempt to connect to Zenseio's servers and make a transmission according to the device's configuration. This ...
I'm trying to update my Zenseio Device, but my computer doesn't detect it when its plugged in via USB, why is this?
When trying to update your Zenseio Device, it is common to encounter an issue where windows does not recognize the device at all. This is normally caused by either using an incorrect USB cable, or by not having the proper driver installed. If you're ...
How can I maintain my Zenseio Device?
This product is designed to provide years of service when it is properly installed and maintained. Here are the guidelines: Do not attempt to disassemble or modify the device. Aside from the battery, there are no user serviceable parts inside. ...
Is there anything I should do before starting up my CSMP Device?
It’s best to turn on the device when it is in the range of supported cellular LTE-M (a.k.a. Cat-M1) networks. During the initialization, the device will attempt to connect to the LTE-M network and will start reading the probe/sensor and sending their ...
Is there anything I should do before starting up my LSMP Device?
It’s best to turn on the device when it is in the range of the LoRaWAN gateway belonging to the network to which the device is registered to. During the initialization, the device will attempt to connect to the LoRaWAN network and will start reading ...
Which Soil Moisture Probes are Compatible with Zenseio Devices?
Currently, Zenseio LSMP and CSMP devices supports the following SDI-12 soil moisture probe brands: Sentek Greenshield AquaCheck HSTi GroPoint TriBus Meter Group / Decagon Other types of probes and sensors may be readily supported through ...
What happens to my device when it goes through a power cycle?
Your device will remain at the same configuration it had before the power restart. If you do a factory reset your device configuration will reset to its default settings. If you run a firmware update, your device may be configured during the update ...
Can I download my data as a spreadsheet?
You can export data from the Zenseio App and download it in a CSV file: 1. Click the dropdown next to the Label of the Data you want to export, then select inspect, and data 2. From there you can change your settings using the data settings dropdown ...
My battery data is not displaying or has a low voltage. Why is this, and is it affecting my data?
This is the dashboard working as intended, it only pulls the data that is available in the selected time period. When you see no battery voltage on the voltage gauge, it is likely that your selected time range is smaller than your selected heartbeat ...
I selected a longer date range on the All Devices Dashboard but I can only see data from the last five days, why is this?
The All Devices Dashboard must pull data from a large number of devices, and therefore puts a significant load on the server, especially if using an extended date range. Because of this, Zenseio places a limit on the maximum time range you are able ...
At what voltage reading should the battery be replaced?
There is no easy answer to your question for this kind of battery (Li-SOCl2 chemistry). It’s a professional battery, and there is no better kind for the very demanding, outdoors applications. It has some of the highest energy densities possible, can ...
One or more devices aren't working correctly. What should I do?
If your device still does not function correctly after taking standard troubleshooting measures (as listed in the Knowledge Base articles), please contact Zenseio Support via one of the following methods: Please DO NOT dismantle or mail your device ...
I received my Zenseio devices. What do I do next?
Please do to this link to get started and access documentation: https://zenseio.com/start Antenna must be attached to the device before turning on the power switch or a damage may occur! Do not detach the antenna until the power switch has been ...