FAQ
How can I maintain my Zenseio Device?
This product is designed to provide years of service when it is properly installed and maintained. Here are the guidelines: Do not attempt to disassemble or modify the device. Aside from the battery, there are no user serviceable parts inside. ...
Is there anything I should do before starting up my CSMP Device?
It’s best to turn on the device when it is in the range of supported cellular LTE networks. During the initialization, the device will attempt to connect to the LTE network and will start reading the probe/sensor and sending their values to the cloud ...
Is there anything I should do before starting up my LSMP Device?
It’s best to turn on the device when it is in the range of the LoRaWAN gateway belonging to the network to which the device is registered to. During the initialization, the device will attempt to connect to the LoRa network and will start reading the ...
What happens to my device when it goes through a power cycle?
Your device will remain at the same configuration it had before the power restart. If you do a factory reset your device configuration will reset to its default settings. If you run a firmware update, your device will return to how it was configured ...
Can I download my data as a spreadsheet?
You can export data from the Zenseio App and download it in a CSV file: 1. Click the dropdown next to the Label of the Data you want to export, then select inspect, and data 2. From there you can change your settings using the data settings dropdown ...
My battery data is not displaying or has a low voltage. Why is this, and is it affecting my data?
This is the dashboard working as intended, it only pulls the data that is available in the selected time period. When you see no battery voltage on the voltage gauge, it is likely that your selected time range is smaller than your selected heartbeat ...
I selected a longer date range on the All Devices Dashboard but I can only see data from the last five days, why is this?
The All Devices Dashboard must pull data from a large number of devices, and therefore puts a significant load on the server, especially if using an extended date range. Because of this, Zenseio places a limit on the maximum time range you are able ...
At what voltage reading should the battery be replaced?
There is no easy answer to your question for this kind of battery (Li-SOCl2 chemistry). It’s a professional battery, and there is no better kind for the very demanding, outdoors applications. It has some of the highest energy densities possible, can ...
One or more devices aren't working correctly. What should I do?
If your device still does not function correctly after taking standard troubleshooting measures (as listed in the Knowledge Base articles), please contact Zenseio Support via one of the following methods: Please DO NOT dismantle or mail your device ...
I received my Zenseio devices. What do I do next?
Please do to this link to get started and access documentation: https://zenseio.com/start Antenna must be attached to the device before turning on the power switch or a damage may occur! Do not detach the antenna until the power switch has been ...