I'm recieving an error, "cannot open PyInstaller archive from executable" while trying to update my device's firmware. What should I do?
It is possible that when attempting to update your device while using a weak cellular connection, you may encounter an error that prevents your device from updating correctly. This is due to the upgrade files in the zen_temp folder being corrupted because of the weak signal interfering with the download.
In this case, to restart the update, delete zen_temp folder in the update folder and try again over strong, broadband connection. It is recommended to not attempt updating in an area with a weak cellular connection, and if necessary, take the device to an indoor area with a strong wifi or wired internet connection.
If you still are having trouble updating, please contact Zenseio Support by making a ticket via our Support Portal.
Related Articles
How to Update Your Zenseio Device's Firmware
NOTE: Only Windows 10 or 11 is currently supported. This process will update your LSMP or CSMP device to the latest firmware version. It will also update the device configuration to the default one. The process is very easy and takes about 1 minute. ...Instruction Manual for Zenseio CSMP-4103 Device
1. Document revision 1.13 January 3, 2022 Copyright 2017-2023 Zenseio LLC 2. Introduction Zenseio Cellular Soil Moisture Pro (CSMP) device is providing long-range telemetry for SDI-12 soil moisture probes and other commonly used sensors using ...RAK7268V2/RAK7268CV2 Indoor LoRaWAN Gateway Firmware Upgrade
RAK gateways are not set up with remote firmware update capabilities. But, it's pretty easy to upgrade the firmware yourself. Find the IP address of that gateway on your network. You can log into your router to see the assigned IP address to RAK ...RAK 7258 Indoor LoRaWAN Gateway Firmware Upgrade
RAK gateways don't have remote management capabilities. But, it's pretty easy to upgrade the firmware yourself. Find the IP address of that gateway on your network. You can log into your router to see the assigned IP address to RAK Download this ...How to update the Windows USB driver for LSMP and CSMP devices
NOTE: Only Windows 10 or 11 is currently supported. When trying to update the firmware for CSMP or LSMP device there is a timeout, it may be due to a missing or obsolete USB driver. A simple fix is to update the USB driver on the Windows PC. USB ...