Multitech Conduit Gateway Troubleshooting

Multitech Conduit Gateway Troubleshooting

Multitech Conduit LoRaWAN gateway should be connected to "P+D/OUT" port of the PoE Injector. If you have internet (from a router's ethernet), you can connect it to "Data/IN" of the PoE Injector. If you don't connect internet line to "Data/IN", the gateway will use cellular for transporting data to the Cloud.

Once you connect the gateway, observe the LEDs through the round window at the bottom. There are 4 LEDs, and their meaning is as below.

For the gateway model MTCDTIP:
  1. PWR should be solid green.
  2. STATUS should blink upon gateway's bootup completion.
  3. L1 (cellular registration indicator) - should blink slowly if connected to cell network
  4. L2 (cellular data connection indicator) - should blink when data is being transferred over cellular
Cellular antennas (2 short ones) should be connected at the bottom of the gateway. LoRa antenna (the big one) should be connected to top, right connector. And, the GPS antenna should be connected to the top, left.

For the gateway model MTCDTIP2:
  1. LAN - Lights when Ethernet is connected. Blinks when there is data.
  2. LORA - Lights when LoRa software is active.
  3. SYS - Blinks when operating system is fully loaded.
  4. CELL - Cellular models only. Lights when there is power to the radio. Blinks when the SIM is registered with the carrier.
There is only one external antenna for LoRa which should be connected at the top port. 
If the gateway still does not show connected, please record a short video of the LEDs, and take a photo of the unit from high and low angles, showing antenna/cable connections and attach to the support ticket.

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