How to verify if the CSMP radio module is indeed bad when seeing "radio unresponsive" error (public)
For CSMP device, when you see the "radio unresponsive" error on the Status tab of ZenConfig mobile app, please see
this article (for registered user only)
Related Articles
After using ZenTerm to obtain debug logs from my device, I see a [RADIO] PU or [RADIO] PON error. What does this mean?
PU and PON indicate an issue with your radio powering up, to troubleshoot the issue, please try the following: Inspect the radio module for any signs of visible corrosion on the board and the connector. Gently re-seat the device's radio module, in ...
Instruction Manual for Zenseio CSMP-4103 Device
1. Document revision 1.15 January 15, 2026 Copyright 2017-2026 Zenseio LLC 2. Introduction Zenseio Cellular Soil Moisture Pro (CSMP) device is providing long-range telemetry for SDI-12 soil moisture probes and other commonly used industrial sensors ...
After checking my device's status with the Zenseio Mobile App, I'm getting a "radio response error". What does this mean and how can I fix it?
The message “radio response error” indicates an issue with your device's cellular radio modem — the green square module at the top of the board. When your CSMP's radio modem appears to be unresponsive, a few common causes include: • Water or insect ...
CSMP Quick Start Guide
1. Initial Setup 1.1. Connect the Included Antenna WARNING: Use only the included antenna or the one approved by Zenseio for this type of device Keep the antenna connected at all times when the power switch is turned on Do not power down the unit ...
Troubleshooting Pressure Triggered Switch on LSMP or CSMP Connected to GPI Inputs
Check the GPIx (GPI1, GPI2, or GPI3) mode setting for the GPI input the switch is connected to. To check it, download ZenConfig mobile app for iPhone or Android phone. App instructions: Zenseio Mobile App User Guide As long as you have a pressure ...